General FAQ's
What are your Business Hours?
- Monday - 9:00am - 6:00pm
- Tuesday - 9:00am - 6:00pm
- Wednesday - 9:00am - 6:00pm
- Thursday - 9:00am - 6:00pm
- Friday - 9:00am - 6:00pm
- Saturday - 9:00am - 6:00pm
- Sunday - 9:00am - 6:00pm
Do you offer free shipping?
Yes, we offer free shipping on all orders above LKR 40,000
How long does it take for my order to arrive?
We usually process and dispatch orders within 24-48 hours. Delivery times may vary depending on your location, but we aim to deliver your order within 3-5 business days.
Can I cancel or modify my order after placing it?
You can cancel or modify your order within 24 hours of placing it. After that, we may have already processed and dispatched your order, and cancellation or modification may not be possible.
Do you accept returns?
Yes, we accept returns for products that are damaged or defective. Please contact us within 24 hours of receiving your order, and we'll assist you with the return process. Kindly refer our Return Policy for more information.
Do you have a physical store?
No, we currently operate as an online store only. However, we're always exploring new opportunities to expand our operations, and we'll keep our customers updated if any changes are made.
Can I pay using cash on delivery?
Yes, we accept cash on delivery for orders Islandwide.
Are your products authentic?
Yes, all our products are 100% authentic and sourced from reputable manufacturers and suppliers.
Can I track my order?
Yes, we'll provide you with a tracking number once your order has been dispatched, and you can use it to track your order on the transport provider's website. If you have any further questions or concerns, please don't hesitate to contact our customer service team, and we'll be happy to assist you.